Frequently Asked Questions
Answers to common questions about Agilewing.
01 What SLA does Agilewing guarantee for CDN latency across China and overseas?
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Agilewing offers a 99.9% uptime SLA with a maximum latency of 30 ms for POPs in major Chinese cities and <80 ms for overseas points, measured per month. If the SLA is breached, customers receive service credits proportional to the downtime. The SLA is backed by 24/7 monitoring and automatic failover.
02 Can Agilewing help us comply with both China MLPS 2.0 and GDPR for our cross‑border e‑commerce platform?
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Yes, Agilewing's compliance consultants map your data flows to both frameworks, implement required controls (data classification, encryption, audit logs) and coordinate with local legal teams. After the assessment you receive a remediation roadmap and can schedule periodic audits.
03 What is the typical timeline for migrating a mid‑size on‑premises application to AWS using Agilewing?
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For a 20‑50 VM workload, the migration typically takes 4–6 weeks, including discovery, architecture design, data transfer and validation. Agilewing provides a migration manager who coordinates with your team, and you can run parallel testing before cutover. Larger or more complex environments may require additional phases.
04 Does Agilewing support Bring‑Your‑Own‑Key (BYOK) for encrypting data at rest on Azure and AWS?
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Yes, Agilewing integrates with Azure Key Vault and AWS KMS, allowing you to manage encryption keys from your own HSM. You control key rotation, revocation and access policies, and Agilewing handles the key lifecycle in the cloud environment.
05 How quickly can Agilewing's managed security service (MSS) detect and respond to a potential breach?
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Agilewing's SOC monitors your environment 24/7 using SIEM and UEBA tools; median alert detection is under 5 minutes, and containment actions are initiated within 15 minutes of confirmation. Response playbooks are customized to your industry, and you receive real‑time incident summaries via a secure portal.
06 Are Agilewing's security certifications (ISO 27001, SOC 2) available for review, and can we request a copy?
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Agilewing holds ISO 27001 and SOC 2 Type II certifications, which are audited annually by an independent third party. Customers can request the executive summary or the full report under NDA through the customer portal.